X
GO
NJWATER Training

Published on Friday, July 6, 2018

Customer Complaints About Water Quality

August 16, 2018, Brooklawn Senior Center, 101 2nd Street, Brooklawn, Camden County

Event date: 8/16/2018 11:30 AM - 3:30 PM Export event

Download Agenda (PDF) 

LUNCH AT 11:15, SPONSORED BY THE SOUTH JERSEY WATER PROFESSIONALS ASSOCIATION!
SEMINAR BEGINS AT 12:15

Learning Objective
The attendees should be able to accomplish the following:
1. Learn how to respond more effectively to customer complaints.
2. Learn how to diagnose causes of complaints.
3. Develop a more proactive approach toward customer complaints about water quality.

Questions addressed in this course:
• Why track customer complaints?
• What application do the SMCLs provide?
• What value do complaints provide?
• What are the different types of complaints?
• How do we respond to complaints?
• What are common causes in the distribution system?
• What are common causes in premise plumbing?

Date and Location:
August 16, 2018, Brooklawn Senior Center, 101 2nd Street, Brooklawn, Camden County

Accreditation:
3.0 Training Contact Hours for NJ-Licensed Water Operators. TCH Course Number 04-061801-10.
1.0 Mgt., 2.0 Tech. Hours toward license renewal for NJ Certified Public Works Manager. Course #DLGS-NJWA-148

 

Register Here
Comments (0)Number of views (118)

Author: NJ Water Web Support

Categories: No-Fee Training

Tags:

Print