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New Jersey Water Association Monthly Training

Published on Wednesday, August 8, 2018

Customer Complaints About Water Quality

September 21, 2018 – Monroe Township Utilities, 143 Union Valley Road, Monroe Township, Middlesex County.

Event date: 9/21/2018 8:30 AM - 1:15 PM Export event

Download Agenda(PDF) 


Learning Objective
The attendees should be able to accomplish the following:
1. Learn how to respond more effectively to customer complaints.
2. Learn how to diagnose causes of complaints.
3. Develop a more proactive approach toward customer complaints about water quality.

Questions addressed in this course:
• Why track customer complaints?
• What application do the SMCLs provide?
• What value do complaints provide?
• What are the different types of complaints?
• How do we respond to complaints?
• What are common causes in the distribution system?
• What are common causes in premise plumbing?

Date and Location:
September 21, 2018 – Monroe Township Utilities, 143 Union Valley Road, Monroe Township, Middlesex County.

Accreditation:
3.0 Training Contact Hours for NJ-Licensed Water Operators. TCH Course Number 04-061801-10.
1.0 Mgt., 2.0 Tech. Hours toward license renewal for NJ Certified Public Works Manager. Course #DLGS-NJWA-138

"To those seeking certification for license renewal: As always, check your records to ensure you are not taking any given course (courses with the same CPWM or TCH course numbers) more than once during any renewal cycle."

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Author: NJ Water Web Support

Categories: No-Fee Training

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Our Pre-Conference Presenter & Gold Sponsor

Pre-Conference Training 2018 (A.M. Session)

Understanding Construction Plans, and Managing Construction Projects (A.M. Session)

Download Agenda (PDF) (Coming Soon)

 

Presented by the New Jersey Water Association, Kiely Construction & Keystone Engineering Group
At the Golden Nugget, Atlantic City (Grand Ballroom)

Date: Tuesday, October 16, 2018 
Sign-in: 8:00 a.m.
Session 8:30 a.m. - 11:45 a.m. 
 

Description:
Upon completion of this seminar, participants will be better able to:
• Translate engineering plans (aka blueprints) from paper to construction application and operations.
• Interpret typical plan and detail sheet symbols and nomenclature.
• Understand potable water and wastewater facility construction management field standards and expectations.
• Understand and use HVAC, Electrical, Process & Instrumentation Diagrams, Plumbing, and Fire Protection Design Plans.

Accreditation:
3.0 Water/Wastewater - TCH# 04-071801-30
3.0 CPWM (MGMT) DLGS-NJWA-149


Presenter:
Kiely Construction & Keystone Engineering Group

*Important, please read all of the following:
This Seminar is Free-of-Charge ONLY for those individuals who are pre-registered to attend the NJ Water Association’s Conference on October 17 and/or October 18, 2018.
For those not pre-registered for our conference on October 17 and/or 18, please register on-line for this seminar, then bring cash, credit card or P.O. with you on the 16th. Payment, as follows, will be collected at-the-door.

NJ Water Association members: $30.00
Non-Members: $100.00

Free for those who are pre-registered for our conference on October 17 and/or 18.

Registration Opening Soon!
Pre-Conference Training 2018 (P.M. Session)

Labs, Samples, Results and Reporting (P.M. Session)

Download Agenda (PDF) (Coming Soon)

 

Presented by the New Jersey Water Association and Garden State Laboratories, Inc. 
At the Golden Nugget, Atlantic City (Grand Ballroom)

Date: Tuesday, October 16, 2018 
Sign-in: 12:15 p.m.
Session 12:30 p.m. - 3:45 p.m. 
 

Description:
This course will help participants to properly and economically sample and test their water and wastewater. Course instruction will enhance the participants’ ability to monitor their water and wastewater water for process control, quality assurance and regulatory compliance purposes. Sample analytical reports will be reviewed to enhance understanding of the meaning of laboratory results.

Accreditation:
3.0 Water/Wastewater - TCH# 04-071802-30
3.0 CPWM (1.0 Gov., 2.0 Tech.) DLGS-NJWA-150


Presenter:
Garden State Laboratories, Inc.

*Important, please read all of the following:
This Seminar is Free-of-Charge ONLY for those individuals who are pre-registered to attend the NJ Water Association’s Conference on October 17 and/or October 18, 2018.
For those not pre-registered for our conference on October 17 and/or 18, please register on-line for this seminar, then bring cash, credit card or P.O. with you on the 16th. Payment, as follows, will be collected at-the-door.

NJ Water Association members: $30.00
Non-Members: $100.00

Free for those who are pre-registered for our conference on October 17 and/or 18.

Registration Opening Soon!